Refund policy

Last updated: September 15, 2026

We want you to feel confident shopping with Zymbrax. This policy explains eligibility, return steps, exchanges, and refunds.

30-Day Return Window

You may request a return within 30 calendar days after your order is delivered. To be eligible, the item must be unused, uninstalled, unmodified, and in substantially the same condition in which it was received, with its original packaging and all included parts. Proof of purchase is required.

Items damaged through misuse, improper installation, unauthorized modification, ordinary wear and tear, or failure to follow product instructions are not eligible for return unless applicable law provides otherwise.

How to Start a Return

1. Email support@zymbrax.com with your order number, the item you want to return, and the reason for the request.

2. Wait for return authorization and the return instructions. Do not send a product to our business address or any other address without authorization.

3. If your return is approved, we will provide a prepaid return shipping label. Package the item securely and send it within the timeframe stated in our instructions.

Returns sent without prior authorization may be refused or delayed. The authorized return address will be provided by customer support.

Wrong, Damaged, or Defective Items

Inspect your order after delivery. If an item is wrong, damaged, or appears defective, contact support@zymbrax.com within 7 calendar days after delivery. Include your order number and clear photos or video of the product, packaging, shipping label, and issue when reasonably possible. After review, we may provide a replacement, exchange, repair, or refund, as appropriate. We will cover authorized return shipping for an eligible claim.

Exchanges

We accept exchanges, subject to product availability. Contact us within the 30-day return window. The fastest available process may be to return the original item and place a new order after the return is approved. Any price difference will be charged or refunded as applicable.

Refunds

After we receive and inspect an authorized return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Original shipping charges, if any, are refundable only when required by law or when the return results from our error.

After Zymbrax issues a refund, your bank, card issuer, or payment provider typically needs an additional 5–10 business days to post the credit. We do not control this processing time. If more than 10 business days have passed after our refund confirmation, contact your payment provider first and then contact us if you still need assistance.

Refund Abuse and Consumer Rights

We may reject requests involving suspected fraud, return abuse, or items that do not meet this policy. Nothing in this policy limits any non-waivable rights available under applicable law.