FAQ
Frequently Asked Questions
Last updated: September 15, 2026
Where does Zymbrax ship?
We ship to eligible street addresses in the contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, international destinations, P.O. boxes, or APO/FPO/DPO addresses.
How much is shipping?
Standard shipping is free for eligible orders in the contiguous United States.
Do you offer expedited shipping?
No. We currently offer standard shipping only.
When will my order arrive?
Orders generally process in 1–3 business days and then take an estimated 3–7 business days in transit. Carrier delays may occur.
Which carriers do you use?
We may use USPS, UPS, FedEx, or DHL depending on the order and destination.
How do I track my order?
When tracking is available, it is sent to the email address used at checkout. Allow up to 48 hours for the first carrier update.
Can I cancel or change an order?
Email support@zymbrax.com immediately. We can attempt a cancellation or change only before shipment, and completion is not guaranteed.
What is the return window?
Eligible products may be returned within 30 calendar days after delivery. Contact us before sending anything back.
Is return shipping free?
Yes. For an approved return, Zymbrax provides a prepaid return label.
Do you accept exchanges?
Yes, subject to product availability and the eligibility requirements in our Return & Refund Policy.
What if my item is wrong, damaged, or defective?
Contact support@zymbrax.com within 7 calendar days after delivery and include your order number and clear evidence of the issue when possible.
How long do refunds take?
After we issue an approved refund, banks and payment providers typically take another 5–10 business days to post it.
Which payment methods are accepted?
Subject to checkout availability: Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, and Shop Pay.
Are taxes included in displayed prices?
No, unless expressly stated. Applicable sales tax is calculated at checkout.
Can I create an account or subscribe to marketing?
Customer accounts and Zymbrax marketing email or SMS subscriptions are not currently offered.
How can I reach customer service?
Email support@zymbrax.com or call +1 386-627-5941, Monday–Friday, 9:00 AM–5:00 PM Eastern Time. Online chat is not available.