Order Cancellation Policy

Last updated: September 15, 2026

Orders may be canceled only before shipment.

Customer Cancellation Requests

To request cancellation, email support@zymbrax.com as soon as possible with your order number and the email address used at checkout. A cancellation is not confirmed until we send written confirmation. Because fulfillment may begin quickly, we cannot guarantee that a request will be completed before shipment.

After Shipment

Once an order has shipped, it cannot be canceled. After delivery, you may request a return under the Return & Refund Policy. Do not refuse delivery unless customer support instructs you to do so, because refusal may delay resolution.

Refunds for Canceled Orders

When a cancellation is approved after payment has been captured, we will issue a refund to the original payment method. After issuance, the bank or payment provider typically requires 5–10 business days to post the credit.

Cancellation by Zymbrax

We may cancel all or part of an order because of product unavailability, an incorrect price or description, payment failure, suspected fraud, quantity limits, an ineligible address, or another operational or legal reason. If we cancel a paid order, we will refund the canceled amount to the original payment method.

Address and Item Changes

Requests to change an address, product, or quantity are also subject to the pre-shipment cutoff and are not guaranteed. If a change cannot be made, we may cancel the order when possible so you can place a corrected order.